Buyer protection and marketplace trust
This page is maintained by Marketlyplace to explain how the marketplace is supervised. Commerce functions run on Shopify. Supervision features marked as planned are design prototypes and are not operational — no escrow or payment holding is active.
Buyer protection
Covered when you pay and message on Marketlyplace.
Tracked shipping
Delivery estimates and tracking on every order.
Returns support
Open a return or dispute from your order.
Verified sellers
Seller verification and public performance history.
Payments and checkout run through Shopify. Payout holds, escrow-style release and dispute arbitration are described here as planned marketplace features and are not operational.
Payments run through the platform
Live via ShopifyCheckout is processed by Shopify. Paying outside Marketlyplace removes every protection described on this page.
Payout holds until delivery is confirmed
Planned marketplace featureSeller funds are intended to be held until the buyer confirms delivery. This is a planned marketplace feature and is not connected today.
Report a problem
Planned marketplace featureBuyers can report a listing, report a seller, open a dispute or request a return from any listing or order.
Sellers can respond
Planned marketplace featureSellers see disputes in their dashboard and can respond with evidence before an administrator decides.
Administrators may intervene
Planned marketplace featureMarketlyplace administrators review flagged listings, accounts and conversations, and can pause a listing or an account.
Seller verification
Planned marketplace featureSellers may be asked to verify identity and business details before selling high-value categories.